How can I reset my login password?
Your Login Password consists of at least 8 alphanumeric characters or special symbols (allowed mixed usage).
You can reset your Login Password on TNG if you remember your Transaction PIN. Please ensure the SMS function is activated for the registered mobile number.
Please follow the steps below to reset your Login Password:
1) Select "Forgot Password?" at the login page
2) Enter Username/Mobile No (If you forgot the username, please click "Forgot Username" and input your registered email address to recover your account)
3) Enter your "Transaction PIN" and the 4-digit OTP code sent in SMS by TNG
4) Enter the new password twice
5) Press the green tick at bottom right to confirm
If you have forgotten both of your Login Password and Transaction PIN, please use the phone with the registered mobile number to contact our customer service team at +852 39516268 (09:00 - 18:00 MON - SUN).
Last updated 10:47:10 AM 22/07/2018 HKT